At Fleck Publisher, we know that your privacy is important. This Privacy Policy explains how we collect, use, and protect your personal information. By using our website or services, you agree to the practices described in this policy.
1. A Quick Note
By using our site, you agree to the practices described here. We may update this policy occasionally, and we will post any changes on this page.
2. Information We Collect
We collect information that you provide directly to us, as well as some data automatically through your browser.
Information You Give Us:
- Fill out a contact or consultation form on our website
- Subscribe to our newsletter or updates
- Interact with our promotional content
This may include your name, email address, phone number, and any project details you share.
Information Collected Automatically:
- Your IP address (your computer’s internet address)
- Your browser type and device information
- How you navigate and use our website (to help us improve it)
3. How We Use Your Information
- To respond to your inquiries and provide the services you request
- To send you important updates about your project
- To improve our website, services, and marketing (including helpful content or offers)
You can unsubscribe from marketing emails anytime by clicking the “unsubscribe” link at the bottom of each email.
4. How We Protect Your Information
- We store all client project details and contact information securely
- We do not sell, trade, or rent your personal information to third parties
- We do not claim ownership of your project files, manuscripts, or creative assets
5. Cookies & Tracking
We use small data files called “cookies” and tools like Google Analytics to understand how people use our site. This helps us improve performance and content.
You can adjust your browser settings to refuse cookies if you prefer.
6. How Long We Keep Your Data
We retain client project files and communications for 90 days after the final handover. After this, we securely delete the data from active systems.
7. Your Rights & Choices
You have control over your information. You can:
- Request to see what data we hold about you
- Ask us to correct or update your data
- Request deletion of your data (subject to legal obligations)
- Opt out of non-essential communications at any time
8. For Our International Clients
Fleck Publisher is based in the USA. If you access our site from outside the USA, your information may be transferred, stored, and processed here under US laws.
9. Text Message (SMS/MMS) Privacy
If you provide your mobile number and consent to texting, we may use it to send updates about your project or requested services.
- We will never spam you
- Message frequency varies depending on interaction
- You can opt out anytime by texting STOP
Standard carrier rates may apply.
10. Who to Contact
If you have questions, concerns, or requests regarding your privacy, reach us at info@fleckpublisher.com.
11. Finally
For service terms, payments, and revisions, please see our Terms & Conditions.
12. Refund Policy
At Fleck Publisher, we strive to provide high-quality services and ensure client satisfaction. This Refund Policy outlines the conditions under which refunds may or may not be issued.
1. General Refund Eligibility
- If the Client is not satisfied with the initial concepts or initial delivery, they may request a refund of the initial payment, subject to applicable deductions.
- A service and processing fee of USD $50.00 applies to eligible refunds.
- Refund eligibility ends once written approval is provided via email or SMS.
- Refunds are processed within 14–21 business days to the original payment method.
2. Non-Refundable Situations
- Approved design, development, strategy, or deployment phases
- Delivered or launched projects
- Transferred source files or assets
- Client inactivity for 14+ days
- Projects placed on hold after work begins
- Failure to provide required materials
- Change of mind or business decision
- Refund requests after 15 days of purchase
3. Non-Refundable Services
- SEO Services
- Social Media Marketing & Management
- Domain Registration & Hosting
- SSL Certificates & Plugins
- Third-party tools or subscriptions
4. Intellectual Property
Upon refund approval, all rights to delivered materials are forfeited. All work remains the property of Fleck Publisher unless otherwise agreed in writing.
5. Company Rights
- We reserve the right to suspend or cancel any project
- Refunds terminate usage rights of any delivered materials
- This policy may be updated at any time without notice
Thank you for trusting Fleck Publisher with your work.
